patient having blood pressure taken

Home Visits

Where possible please telephone to request a visit before 10.00 am. You will be phoned back by a doctor. You may receive telephone advice for your condition by the doctor or the doctor may ask you to attend the Health Centre. If a visit is deemed necessary, it may not be your registered Doctor who will call.

Try to come to the surgery

The Doctor is not obliged to visit you at home unless you are housebound or unable to travel due to your condition. Please, where possible attend St Leonard's Practice so that full examinations are possible. Your registered doctor may not necessarily do visits requested later in the day.

Home visits should be reserved for situations where it has been determined that a face-to-face consultation is necessary and:

  • The patient is housebound
  • The patient is in the later stages of a terminal illness
  • The patient may be suffering from a medical condition which would be worsened by travelling

Home Visiting Policy

For many years it has been clear that the vast majority of primary health care should be provided in the setting of a modern, well-equipped surgery in a well-lit, purpose-built environment with rapid access to affiliated services, such as nursing and a pharmacy.

The decision as to whether or not a visit is required should be based on the clinical condition of the patient and should be made by the assessing clinician.

The vast majority of patients are not harmed by car or taxi travel. Therefore, most feverish children, people with abdominal pain, diarrhoea and vomiting, upper respiratory tract infections, injuries and musculoskeletal problems, who are deemed to require a face-to-face consultation, are fit to be transported to the surgery for assessment.

There exists a grey area where there are no clear medical grounds to justify a home visit but where, for social reasons, patients or their carers feel they are unable to accept the invitation to attend the surgery. There is no requirement to provide a home visit in these circumstances, but the clinician may choose to offer a home visit in these cases as a pragmatic compromise.

Occasionally, if a patient clearly requires hospital admission following triage, this can be arranged without the need for a face-to-face contact following the agreement of the admitting hospital Doctor.

St Leonard's Practice

The Surgery
Athelstan Road
Exeter EX1 1SB

Surgery opening hours
Monday to Friday 08:15 - 18:00
Closed Wed 13:00 - 14:00

Appointment Line: 01392 201 791
General Enquiries: 01392 201 790

Surgery telephone hours
Monday to Friday 08:30 - 13:00 & 14:00 - 18:00

All calls to and from St Leonard's Practice are recorded. Recordings will only be accessed as required for quality and training purposes and may be used in complaint resolution.

The St Leonard's Practice provides GP and family doctor services to patients in Exeter, Wonford, Heavitree, St Leonard's, Whipton, Stoke Hill and Pennsylvania.